We love food so much at Harriken that we always eat as if every meal was our last, and in an attempt to make that very meal all the more special, we’re indeed getting better at identifying the best eateries. That being said, we all tend to get disappointed from time to time.
Reviews are largely subjective and there will often be ones that we don’t agree with - this is why it’s our job to go through multiple reviews before reaching a concrete decision. Irrespective of how good or bad our experience is, when leaving a review, we must adhere to the following norms. Note: The same principles must apply whenever we report reviews made by other users and suggest edits on existing data on Harriken.
Keep it relevant
Reviews must be relevant to the Harriken platform. We want to hear about your personal experience. Consequently, one you are narrating on behalf of a friend will not be counted as your review. Reviews must also be factually correct.
With the exception of activity from an Enterprise account, where you may add content to your restaurant’s Harriken profile, we generally frown upon promotional content. Reviews are meant to be from fellow users and we must avoid any kind of commercial noise from our ends.
Keep it fair
Tell the whole story. Our experience tells us that it is extremely rare to have absolutely nothing positive to mention about an experience. While you are most welcome to voice your opinion, stay clear of any misrepresentation or exaggeration.
Keep the tone civil and non-argumentative. Avoid using a derogatory tone in your reviews. If the food is really that bad, you do have the (personal) choice of not going there again. Finally, we have observed an increasing number of users opting to profanity. Remember, by taking that route, the only person you’re belittling is yourself.
Conflicts of interest
Reviews must be unbiased and objective. Restaurant owners must refrain from reviewing their own business, as well as that of their direct competition. At the same time, businesses shouldn’t ask customers to write reviews. Our experience is proof to the fact that merely focusing on the job at hand is good enough, as positive reviews tend to automatically follow.
Harriken is taking strong steps with regards to taking necessary action against reviews that are proven to be fake. These include but aren’t necessarily limited to ones repeated time and time again for multiple outlets. These could also be ones that are plagiarised or found to not be in one’s own words. Harriken shall be taking direct action against those that are proven to be in direct conflict with the above. This could include removing your review, or even restricting a user’s access to Harriken altogether.
While writing a powerful, compelling review isn’t always easy, we must also strive to always be honest to ourselves and try our level best to help one another, because one day it might just be someone else’s review that comes to our aid.
Harrikenators, let’s stand by each other and work towards making this positive contribution to everyone around us.
The Harriken Team